Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.

To return a product, you should mail your product to: 30 S. Nevada Ave., 606, Colorado Springs CO 80903, United StatesYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Frequently Asked Questions

FAQ

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Shipping a return

To return a product, you should mail your product to: 30 S. Nevada Ave., 606, Colorado Springs CO 80903, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at olympiccityusa@coloradosprings.gov.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at olympiccityusa@coloradosprings.gov and send your item to: 30 S. Nevada Ave., 606, Colorado Springs CO 80903, United States.

How do I contact your company if my question isn’t answered here?

If you have any questions, comment or concerns, you can contact us by

using the contact tab at the top of the website,
emailing olympiccityusa@coloradosprings.gov
or by mail using the details provided below:

Olympic City USA Shop

30 S. Nevada Ave., 606, Colorado Springs CO 80903, United States.

What is my purchase supporting?

Proceeds go to the Olympic City USA fund, which is separate from the City of Colorado Springs general fund. With every purchase of Olympic City USA merchandise, a portion of your purchase supports the United States Olympic & Paralympic Teams.

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